Customer Experience Specialist — Growth & Benefits (Onsite)

Ultimate Staffing Services; Minneapolis (MN); In loco; USD 30.000 - 33.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive pay

Comprehensive benefits

Paid time off

401(k) with company match

Tuition reimbursement

Descrizione del lavoro

Ultimate Staffing Services is seeking a Customer Experience Representative to deliver high-quality service and support across several programs. You will assist customers by phone and written inquiries, resolve issues, and process account updates while supporting retention through upselling when appropriate.

The role emphasizes teamwork, effective communication, and a proactive approach to problem-solving, with on-site operations and a 7am–7pm shift window.

Competenze

• Associate's degree and 1-2 years of experience, or equivalent combination.
• Prior call center or customer service experience preferred.
• Strong communication skills and attention to detail.
• Proficiency with Microsoft Word, Excel, and Outlook.

Mansioni

• Handle inbound customer calls and written inquiries with professionalism.
• Provide accurate information and resolve customer issues efficiently.
• Meet performance goals for quality, productivity, and attendance.
• Process customer requests, documentation, and correspondence.
• Use product knowledge to support retention and sales opportunities.

Conoscenze

Customer service

Communication

Attention to detail

Teamwork

Learning mindset

Formazione

Associate's degree and 1-2 years of experience, or equivalent combination

Strumenti

Microsoft Word

Microsoft Excel

Microsoft Outlook

Descrizione del lavoro

Ultimate Staffing Services is seeking a Customer Experience Representative to deliver high-quality service and support across several programs. You will assist customers by phone and written inquiries, resolve issues, and process account updates while supporting retention through upselling when appropriate.

The role emphasizes teamwork, effective communication, and a proactive approach to problem-solving, with on-site operations and a 7am–7pm shift window.