Customer Experience Associate

CareerPros, LLC; La Porte City (IA); On-site; USD 19,000 - 25,000; Full time

Job summary

Sedona Staffing Services in La Porte City, IA is seeking a Customer Experience Associate to serve as a primary contact for customers, vendors, and the public. The role involves delivering professional service, managing communications, assisting with billing, and supporting general office tasks.

The ideal candidate will have a high school diploma, strong communication skills, and the ability to learn company offerings.

Qualifications

• High school diploma or equivalent.
• Experience in customer service or office settings preferred.
• Strong verbal and written communication skills.
• Proficient with basic computer and office software.
• Able to learn products and work independently or in a team.
• Reliable and adaptable in a fast-paced environment.

Responsibilities

• Handle customer communications by phone, email, and other channels and direct inquiries to the right personnel.
• Assist customers, visitors, vendors, and delivery personnel professionally.
• Maintain accurate customer records, service requests, orders, and account notes.
• Respond to billing inquiries, process payments, issue receipts, and maintain records while protecting confidential information.
• Build positive relationships and resolve routine concerns; follow up on account issues and escalate as needed.
• Identify customer needs and promote company products, services, and promotions.
• Perform general office duties including data entry, filing, scanning, and document preparation.
• Follow company policies and participate in ongoing training.
• Perform other duties as assigned.

Skills

Customer service

Communication

Data entry

Organization

Education

High school diploma

Tools

Office software

Job description

Customer Experience Associate

Location: La Porte City, IOWA

Shift: Full-time, Day Shift (Possible OT Evenings/Weekends)

Pay: Based on Experience

Temp-to-Hire

Overview:

The Customer Experience Associate serves as a primary point of contact for customers, prospective customers, vendors, and the public. This role provides professional customer service, manages incoming and outgoing communications, assists with billing and payments, promotes company products and services, and performs general office support. The position requires strong communication, organization, attention to detail, and a commitment to exceptional customer experiences. Reports to the Customer Experience Manager.

Key/Primary Job Duties:

• Handle incoming and outgoing calls, emails, and other customer communications; identify needs, provide accurate information, and direct inquiries to the appropriate personnel.
• Assist customers and office visitors, vendors, and delivery personnel professionally.
• Maintain accurate customer records, service requests, orders, account notes, and correspondence.
• Respond to billing and account inquiries, process payments, issue receipts, and maintain transaction records while protecting confidential information.
• Build positive customer relationships, resolve routine concerns, follow up on account issues, and escalati...
• Identify customer needs and recommend, explain, and promote company products, services, packages, and promotions.
• Perform general office duties, including data entry, filing, scanning, copying, mail processing, document preparation, supply maintenance, and routine errands.
• Follow company policies and procedures and participate in ongoing training.
• Perform other duties as assigned

Required Qualifications:

• High school diploma or equivalent.
• Customer service, office administration, retail sales, call center, billing, or telecommunications experience preferred.
• Strong verbal and written communication skills.
• Basic computer, email, office software, data entry, and equipment proficiency.
• Strong organizational, problem-solving, and multitasking skills, with attention to detail and the ability to manage interruptions.
• Professional judgment and discretion when handling sensitive information.
• Ability to learn company products, services, systems, and procedures and work effectively both independently and as part of a team.
• Dependable attendance and adaptability in a fast-paced environment.

Physical Requirements:

1. Ability to see and hear sufficiently to perform computer-based tasks and communicate with customers.
2. Ability to operate a telephone, computer keyboard, and standard office equipment.
3. Ability to stand, walk, stoop, and kneel as needed.
4. Ability to lift, push, or pull up to 30 pounds as required.

Sedona Staffing Services is an Equal Opportunity Employer.