Customer Experience Specialist — Team Bonus

CarMax; O'Fallon (IL); On-site; USD 24,000 - 36,000; Full time

Benefits offered by this job

Monthly bonus based on store goals

Paid time off eligibility

Job summary

CarMax is hiring a Customer Specialist to guide customers through the car-buying and selling journey with honesty and clear communication. You will facilitate appraisals, test drives, and financing, while managing paperwork and coordinating service appointments.

You’ll work across teams to ensure a smooth, transparent experience, uphold CarMax standards, and contribute to a high-energy, customer-focused environment with opportunities for growth.

Qualifications

• Strong communication skills and confidence representing CarMax and its products.
• Ability to build lasting relationships and create win-win solutions for customers.
• Demonstrated integrity, respect, and teamwork in a fast-paced environment.
• Balance customer needs with business goals while following processes accurately.
• Ability to manage multiple tasks and meet deadlines.

Responsibilities

• Deliver exceptional customer service through sales, appraisals, test drives, and financing applications.
• Conduct vehicle condition assessments and document findings for appraisals.
• Manage inventory processes including check-in, scanning, and reconciliation.
• Perform cosmetic inspections to meet CarMax Quality Standards.
• Handle administrative tasks like printing reports, paperwork, and payments.
• Coordinate service appointments and review repair orders for billing accuracy.

Skills

Customer service

Communication

Teamwork

Multi-tasking

Attention to detail

Strong work ethic

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

CarMax is hiring a Customer Specialist to guide customers through the car-buying and selling journey with honesty and clear communication. You will facilitate appraisals, test drives, and financing, while managing paperwork and coordinating service appointments.

You’ll work across teams to ensure a smooth, transparent experience, uphold CarMax standards, and contribute to a high-energy, customer-focused environment with opportunities for growth.