Customer Experience Specialist & Solutions Liaison

BrandsMart USA; Stockbridge (GA); On-site; USD 19,000 - 25,000; Part time

Job summary

The Customer Experience Representative at BrandsMart USA will act as a liaison between the cash office, customer service and returns, addressing inquiries and delivering solutions in the best interest of both the customer and BrandsMart USA. They will communicate with store personnel, buyers and management to resolve customer issues.

Responsibilities include operating cash terminals, processing payments, handling returns, and ensuring courteous, efficient service while maintaining security and

Qualifications

• Education and experience may be substituted with equivalent combination that shows the required knowledge and abilities.
• No prior experience is required; prior retail or customer service experience is preferred.
• Ability to read and write fluently in English to communicate with customers and interpret documents.
• Basic math skills to verify prices, invoices, repairs and parts quantities.

Responsibilities

• Operate cash terminals and verify purchase prices.
• Process payments and maintain cash office.
• Detect signs of shop lifting and communicate potential problems to management.
• Handle customer inquiries across returns and delivery-related questions.
• Provide solutions with minimal supervision and coordinate with multiple departments.

Skills

English fluency

Basic math

Education

High school diploma or equivalent

Job description

The Customer Experience Representative at BrandsMart USA will act as a liaison between the cash office, customer service and returns, addressing inquiries and delivering solutions in the best interest of both the customer and BrandsMart USA. They will communicate with store personnel, buyers and management to resolve customer issues.

Responsibilities include operating cash terminals, processing payments, handling returns, and ensuring courteous, efficient service while maintaining security and