Customer Experience Specialist — In-Store Support

BrandsMart; Atlanta (GA); On-site; USD 21,000 - 26,000; Full time

Job summary

BrandsMart Customer Experience Representatives act as a liaison among customer service, cash office, and returns. You will handle inquiries, process payments, and ensure smooth store operations.

No prior experience is required, though retail or customer service background is preferred. You will communicate across departments to resolve issues and uphold company policies in a fast-paced environment.

Qualifications

• High school graduation or equivalent.
• No prior experience required; prior retail or customer service experience is preferred.

Responsibilities

• Act as liaison between customer service, cash office, and returns.
• Operate cash terminals and verify purchase prices.
• Process payments and handle receipts.
• Maintain clean and organized cash office area.
• Identify and communicate potential security risks to store management.
• Assist customers with delivery and return inquiries.
• Provide timely solutions with minimal supervision.

Skills

Reading and writing English

Basic math

Education

High school diploma

Job description

BrandsMart Customer Experience Representatives act as a liaison among customer service, cash office, and returns. You will handle inquiries, process payments, and ensure smooth store operations.

No prior experience is required, though retail or customer service background is preferred. You will communicate across departments to resolve issues and uphold company policies in a fast-paced environment.