Customer Experience Specialist (Service & Returns)

BrandsMart; West Palm Beach (FL); On-site; USD 17,000 - 22,000; Full time

Job summary

BrandsMart USA is hiring a Customer Experience Representative to serve as a liaison between the cash office, customer service and returns. You will handle customer inquiries, process payments, and coordinate with store personnel to resolve issues.

The role requires strong English reading/writing skills and basic math, with no prior experience required but preferred in retail or customer service. This is an hourly full-time position based in West Palm Beach, FL.

Qualifications

• High school diploma or equivalent required or equivalent experience.
• Ability to read and write in English to communicate with customers and read invoices/requests.
• Basic math skills including addition, subtraction, and multiplication to verify costs.

Responsibilities

• Operate cash terminals and verify purchase prices.
• Process payments and handle returns per policy.
• Handle customer inquiries quickly and provide solutions with minimal supervision.

Skills

English fluency

Basic math

Education

High school diploma

Tools

Cashier terminal

Job description

BrandsMart USA is hiring a Customer Experience Representative to serve as a liaison between the cash office, customer service and returns. You will handle customer inquiries, process payments, and coordinate with store personnel to resolve issues.

The role requires strong English reading/writing skills and basic math, with no prior experience required but preferred in retail or customer service. This is an hourly full-time position based in West Palm Beach, FL.