Customer Experience Representative

BrandsMart; Florida; On-site; USD 17,000 - 22,000; Full time

Job summary

BrandsMart USA is seeking a cashier to operate cash terminals, process payments, and maintain the cash office. You will detect security risks and communicate issues to management while upholding return policies and handling customer inquiries.

You may also assist with delivery-related questions and provide solutions with minimal supervision, contributing to a smooth customer experience.

Qualifications

• Any combination of education and experience that enables the required duties.
• No prior experience required; prior retail and/or customer service experience is preferred.
• Reading and writing in English to communicate with customers and read invoices.
• Basic math to verify amounts and costs of repairs and parts.

Responsibilities

• Operate cash terminals and verify purchase price.
• Process payments.
• Clean and maintain cash office.
• Detect signs of shoplifting, theft, and other security risks and promptly communicate potential problems to store management.
• Handle returns per BrandsMart USA policies and document customer repairs in certain locations; prepare transfer forms to track merchandise to Service Center.
• Handle incoming customer calls and inquiries about delivery; provide solutions with minimal supervision.

Skills

Fluent English

Basic math

Education

High school diploma or equivalent

Job description

Duties and Responsibilities:

Cashier

• Operate cash terminals and verify purchase price
• Process payments
• Clean and maintain cash office
• Detect common signs of shop lifting, theft, and other security risks and promptly communicate potential problems to store management

Returns

• Knowledge of BrandsMart USA return and exchange policies
• Handle all customer inquiries quickly in a courteous and efficient manner
• Must be able to provide a solution with minimum supervision
• In specific locations, receive and document customer repairs. Prepare transfer forms to track merchandise and for safe transport to the BrandsMart Service Center

Customer Service

• Handle incoming customer calls pertaining to customer inquiries quickly in a courteous and efficient manner.
• Assist customers with delivery related inquiries
• Must be able to provide a solution with minimum supervision

Required Education, Experience, and Certifications:

• Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge, skills and abilities to accurately perform the above requirements
• No prior experience is required. Prior retail and/or customer service experience is preferred

Required Skills and Competencies:

• Ability to read and write fluently in English (or another language as may be required) sufficiently to communicate with customers, read invoices, repair orders, faxed requests and similar written materials
• Basic math skills, including multiplication, addition, subtraction and division, necessary to verify amounts and costs of repairs and parts and quantities as may be required

The above statements are intended to describe the general nature and level of work performed by team members assigned to this classification. The statements are not intended to be an exhaustive list of all job duties performed by team members assigned to this classification.