Customer Experience Associate - Retail Cashier & Support

BrandsMart; Florida; On-site; USD 17,000 - 22,000; Full time

Job summary

BrandsMart USA is seeking a cashier to operate cash terminals, process payments, and maintain the cash office. You will detect security risks and communicate issues to management while upholding return policies and handling customer inquiries.

You may also assist with delivery-related questions and provide solutions with minimal supervision, contributing to a smooth customer experience.

Qualifications

• Any combination of education and experience that enables the required duties.
• No prior experience required; prior retail and/or customer service experience is preferred.
• Reading and writing in English to communicate with customers and read invoices.
• Basic math to verify amounts and costs of repairs and parts.

Responsibilities

• Operate cash terminals and verify purchase price.
• Process payments.
• Clean and maintain cash office.
• Detect signs of shoplifting, theft, and other security risks and promptly communicate potential problems to store management.
• Handle returns per BrandsMart USA policies and document customer repairs in certain locations; prepare transfer forms to track merchandise to Service Center.
• Handle incoming customer calls and inquiries about delivery; provide solutions with minimal supervision.

Skills

Fluent English

Basic math

Education

High school diploma or equivalent

Job description

BrandsMart USA is seeking a cashier to operate cash terminals, process payments, and maintain the cash office. You will detect security risks and communicate issues to management while upholding return policies and handling customer inquiries.

You may also assist with delivery-related questions and provide solutions with minimal supervision, contributing to a smooth customer experience.