Customer Experience Specialist

BrandsMart USA; Kennesaw (GA); On-site; USD 19,000 - 25,000; Full time

Job summary

BrandsMart USA is seeking a Customer Experience Representative to act as a liaison between departments and customers. The role involves handling inquiries, processing payments, and supporting returns with courtesy and efficiency.

The CER will communicate with multiple departments and store personnel to resolve customer issues, ensuring solutions are found with minimal supervision and in alignment with company policies.

Qualifications

• Ability to read and write fluently in English sufficient to communicate with customers, read invoices, repair orders, faxed requests and similar written materials.
• Basic math skills, including multiplication, addition, subtraction and division, necessary to verify amounts and costs of repairs and parts and quantities as may be required.

Responsibilities

• Cashier duties and verify purchase price.
• Process payments and handle cash operations.
• Handle customer inquiries quickly in a courteous and efficient manner.
• Must be able to provide a solution with minimum supervision.
• In specific locations, receive and document customer repairs.
• Prepare transfer forms to track merchandise and for safe transport to service center.
• Handle incoming customer calls pertaining to inquiries.
• Assist customers with delivery related inquiries.
• Detect common signs of shop lifting, theft, and other security risks and promptly communicate potential problems to store management.

Skills

English fluency

Basic math

Education

High school diploma or equivalent

Job description

BrandsMart USA is seeking a Customer Experience Representative to act as a liaison between departments and customers. The role involves handling inquiries, processing payments, and supporting returns with courtesy and efficiency.

The CER will communicate with multiple departments and store personnel to resolve customer issues, ensuring solutions are found with minimal supervision and in alignment with company policies.