Customer Experience Specialist - Service, Returns & POS

Brobston Group; Nashville (TN); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k) plan

Paid Time Off

Employee discount

Job summary

Nordstrom in Nashville is seeking a customer-focused associate to deliver friendly service, resolve returns, support order pickup, and process transactions accurately. You will mentor new hires and help maintain a positive, team-oriented environment while protecting customer information.

This role requires strong relationship-building, clear communication, and proficiency with POS and store systems. Flexible hours including evenings and weekends are often needed.

Qualifications

• Strong ability to build relationships with customers and teammates.
• Clear, effective communication and strong interpersonal skills.
• Ability to train and deliver POS/register training to onboard new hires.
• Ability to prioritize multiple tasks in a fast-paced environment.

Responsibilities

• Provide friendly service and resolve customer needs from start to finish, including returns and exchanges.
• Support order pickup and process transactions accurately using store systems.
• Mentor new employees on the register and contribute to a positive team environment.
• Protect customer information and comply with security/privacy guidelines.

Skills

Relationship building

Multi-OS proficiency (Windows, iOS, A̲

Tools

POS systems

Job description

Nordstrom in Nashville is seeking a customer-focused associate to deliver friendly service, resolve returns, support order pickup, and process transactions accurately. You will mentor new hires and help maintain a positive, team-oriented environment while protecting customer information.

This role requires strong relationship-building, clear communication, and proficiency with POS and store systems. Flexible hours including evenings and weekends are often needed.