Customer Experience Specialist - Service & Billing

Massey Services, Inc.; Lakeland (FL); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Medical & Dental

401(k)

Paid vacations

Sick days

Holidays

Tuition reimbursement

Direct deposit

Disability insurance

Job summary

Massey Services, based in Orlando, FL, is seeking a Customer Service professional to answer incoming calls, assist customers with inquiries, billing questions, and scheduling services. The role also involves high-volume outbound calls to ensure customer satisfaction, confirm service appointments, and collect overdue payments.

Additional duties may include daily reporting and updating customer accounts, accounts payable, HR paperwork, and payroll processing.

Qualifications

• High School Diploma or GED required.
• Experience in customer service on the phone.
• Strong problem-solving skills.
• Excellent computer, typing and 10-key skills.
• Good time management and sense of urgency.

Responsibilities

• Answering incoming customer calls, resolving inquiries, billing questions, and scheduling service.
• Outbound calls to ensure customer satisfaction, confirm appointments, and collect overdue payments.
• Daily reporting and updating customer accounts; accounts payable; HR paperwork; payroll processing, and related admin tasks.

Skills

Phone-based CS

Problem solving

Typing/10-key

Time management

Education

High School Diploma or GED

Job description

Massey Services, based in Orlando, FL, is seeking a Customer Service professional to answer incoming calls, assist customers with inquiries, billing questions, and scheduling services. The role also involves high-volume outbound calls to ensure customer satisfaction, confirm service appointments, and collect overdue payments.

Additional duties may include daily reporting and updating customer accounts, accounts payable, HR paperwork, and payroll processing.