Customer Experience Specialist – Service & Scheduling Support

Massey Services, Inc.; Dallas (TX); On-site; USD 22,000 - 25,000; Full time

Job summary

Massey Services, Inc. is seeking a friendly, detail-oriented Customer Service Associate to handle inbound calls, resolve inquiries, and assist with billing and scheduling. The role involves high-volume outbound calls to confirm appointments and collect overdue payments.

Requirements include a high school diploma or GED, solid computer and typing skills, and strong time management. Background checks are required. We offer a comprehensive benefits package and competitive hourly compensation.

Qualifications

• Experience in customer service on the phone is preferred.
• Strong problem solving skills are required.
• Excellent computer, typing, and 10-key skills are essential.

Responsibilities

• Answer incoming customer calls in a courteous, professional manner and resolve inquiries, requests, billing questions, and scheduling service.
• High volume outbound calls to confirm appointments and collect overdue payments.
• Assist with daily reporting and updating customer account information; accounts payable; HR paperwork; payroll processing.

Skills

Customer service

Phone communication

Time management

Problem solving

Billing & payments

Education

High School Diploma or GED

Tools

Computer skills

Typing

10-key

Job description

Massey Services, Inc. is seeking a friendly, detail-oriented Customer Service Associate to handle inbound calls, resolve inquiries, and assist with billing and scheduling. The role involves high-volume outbound calls to confirm appointments and collect overdue payments.

Requirements include a high school diploma or GED, solid computer and typing skills, and strong time management. Background checks are required. We offer a comprehensive benefits package and competitive hourly compensation.