Customer Experience Specialist

Belron; Sterling (VA); On-site; USD 35,000 - 47,000; Full time

Benefits offered by this job

Benefits package over $10k

401(k) matching

Medical coverage plans

Paid time off

Tuition reimbursement

Paid training

Job summary

Safelite is hiring a Customer Advocate to greet customers in-shop and handle inquiries via phone and email. The role covers scheduling, work orders, invoicing and administrative tasks to deliver a memorable customer experience.

Responsibilities include managing service issues, warranties, dispatch, and order accuracy while maintaining professionalism and flexibility in a fast-paced environment. Travel up to 10% may be required.

Qualifications

• High School Diploma/GED/Equivalent required.
• 1-3 years telephone operations or business administration experience required.
• Ability to provide world class customer service in a changing, fast-paced operation.
• Ability to travel up to 10%.

Responsibilities

• Welcome in-shop customers and resolve customer concerns quickly and efficiently -- without breaking a sweat -- often coming up with creative solutions.
• Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
• Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information.
• Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
• Review orders from the national contact center and manage dealer part orders and special accounts.
• All other duties as assigned.

Skills

Customer service

Telephone operations

Administrative tasks

Professional appearance

Education

High School Diploma/GED/Equivalent

Job description

Safelite is hiring a Customer Advocate to greet customers in-shop and handle inquiries via phone and email. The role covers scheduling, work orders, invoicing and administrative tasks to deliver a memorable customer experience.

Responsibilities include managing service issues, warranties, dispatch, and order accuracy while maintaining professionalism and flexibility in a fast-paced environment. Travel up to 10% may be required.