Customer Experience & Scheduling Specialist

Talentify; Pocatello (ID); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

401(k) with company match

Medical coverage plans

Paid time off (PTO)

Paid holidays

Paid volunteer days

Tuition reimbursement

Job summary

Safelite AutoGlass is seeking a Customer Advocate to greet customers in-shop, resolve issues, and manage calls, emails and faxes related to service, pricing, warranties and dispatch. You will verify insurance and keep work orders accurate while handling invoices and rebills.

We expect 1–3 years in telephone operations or business administration, a professional appearance, and willingness to travel up to 10%. This role emphasizes world-class customer service in a fast-paced environment.

Qualifications

• High School Diploma/GED or equivalent is required.
• 1–3 years of telephone operations or business administration experience.
• Ability to deliver world-class customer service in a fast-paced environment.

Responsibilities

• Greet in-shop customers and resolve concerns quickly and creatively.
• Manage inbound calls, emails, and faxes for service issues and pricing.
• Verify insurance and complete work order details to keep operations running smoothly.
• Process invoices, work orders, credits, and rebills.
• Review dealer orders and manage special accounts.

Skills

Customer service

Telephone handling

Administrative tasks

Professional appearance

Travel readiness

Education

High School Diploma/GED

Tools

Email

Work orders system

Job description

Safelite AutoGlass is seeking a Customer Advocate to greet customers in-shop, resolve issues, and manage calls, emails and faxes related to service, pricing, warranties and dispatch. You will verify insurance and keep work orders accurate while handling invoices and rebills.

We expect 1–3 years in telephone operations or business administration, a professional appearance, and willingness to travel up to 10%. This role emphasizes world-class customer service in a fast-paced environment.