Customer Experience Specialist: Scheduling & Support

Northwest Exterminating; Beaumont (TX); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with company match

Paid time off

Volunteer opportunities

Job summary

Orkin in Beaumont, TX is seeking a Customer Service Specialist to be a Subject Matter Expert, handling incoming requests, scheduling service visits and maintaining efficient routes that reduce drive time for Orkin Pros. You will lead with empathy and a service mindset while coordinating service and supporting satisfaction.

No prior industry experience required thanks to Orkin’s training, with benefits including medical, dental, vision coverage for you and your family, a 401(k) plan, and

Qualifications

• Previous experience in Customer Service or Sales preferred
• High School Diploma or equivalent required
• Excellent interpersonal and communication skills
• Basic computer skills in various software and web-based applications
• Proficient in Microsoft Office
• Strong attention to detail and follow through
• Demonstrated ability to prioritize tasks and manage time efficiently

Responsibilities

• Answer incoming calls and schedule, confirm and follow up on service appointments.
• Navigate a Windows-based and Web-based system to track routes and optimize schedules.
• Schedule appointments for technicians to minimize drive time and suggest alternative routes.
• Use listening and questioning to identify customer needs and concerns.
• Maintain customer database with accurate information including call details and outcomes.
• Reschedule unserviced accounts within 24 hours.
• Participate in quality assurance processes and safeguard customer information.

Skills

Customer service

Communication skills

Computer literacy

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Orkin in Beaumont, TX is seeking a Customer Service Specialist to be a Subject Matter Expert, handling incoming requests, scheduling service visits and maintaining efficient routes that reduce drive time for Orkin Pros. You will lead with empathy and a service mindset while coordinating service and supporting satisfaction.

No prior industry experience required thanks to Orkin’s training, with benefits including medical, dental, vision coverage for you and your family, a 401(k) plan, and