Customer Care & Scheduling Specialist

Rollins; Beaumont (TX); Sur place; USD 25 000 - 34 000; Plein temps

Avantages offerts par ce poste

Medical, dental, vision

401(k) with company match

Paid vacation and holidays

Life Insurance

Tuition reimbursement

Résumé du poste

Orkin in Beaumont, TX is hiring a Customer Service Specialist to deliver the best in pests service, coordinate visits, and keep routes efficient while building trust with customers. You’ll be a subject-matter expert, handle calls, schedule technicians, and use our Windows-based system to track details, update records, and improve service delivery.

Orkin offers full medical, dental, vision, a 401(k) match, paid time off, and a robust training program, with opportunities to grow within a

Qualifications

• Previous experience in Customer Service or Sales preferred.
• High School Diploma or equivalent required.
• Excellent interpersonal and communication skills.
• Basic computer skills in various software and web-based applications.
• Proficient in Microsoft Office.
• Strong attention to detail and follow-through.
• Demonstrated ability to prioritize tasks and manage time efficiently.

Responsabilités

• Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments.
• Proficiently navigate a Windows-based & Web-based system to track routes and optimize schedules.
• Schedule appointments for technicians to minimize drive time and suggest alternative routes.
• Identify customer concerns and evaluate their needs with probing questions.
• Maintain accurate customer information and update the database with call details and outcomes.
• Reschedule unserviced accounts within 24 hours.
• Participate in quality assurance processes and safeguard customer information.

Connaissances

Customer service

Interpersonal skills

Communication

Time management

Attention to detail

Microsoft Office

Formation

High School Diploma or equivalent

Description du poste

Orkin in Beaumont, TX is hiring a Customer Service Specialist to deliver the best in pests service, coordinate visits, and keep routes efficient while building trust with customers. You’ll be a subject-matter expert, handle calls, schedule technicians, and use our Windows-based system to track details, update records, and improve service delivery.

Orkin offers full medical, dental, vision, a 401(k) match, paid time off, and a robust training program, with opportunities to grow within a