Customer Care & Scheduling Specialist

Orkin; Beaumont (TX); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401(k) with company match

Paid time off (vacation, holidays, and

sick leave

Employee discounts and scholarships

Industry-leading training program

Job summary

Orkin is seeking a Customer Service Specialist in Beaumont, TX to deliver top-tier service and support a busy branch. You’ll manage calls, schedule visits, and optimize routes while maintaining accurate customer records and providing a friendly, problem-solving approach.

The role offers competitive pay starting at $18–$25 per hour, comprehensive benefits, a 401(k) plan, paid time off, and strong training. No industry experience required to start a career with growth at Orkin.

Qualifications

• Prior customer service or sales experience preferred.
• High School Diploma or equivalent required.
• Excellent interpersonal and communication skills.
• Basic computer skills in various software and web-based applications.
• Proficient in Microsoft Office.
• Strong attention to detail and follow through.
• Demonstrated ability to prioritize tasks and manage time efficiently.

Responsibilities

• Answer incoming calls and make outbound calls to schedule, confirm and follow up on service appointments.
• Navigate a Windows-based and Web-based system to track routes and optimize schedules.
• Schedule appointments for technicians to minimize drive time and select alternative routes.
• Identify the customer’s concern and evaluate their needs.
• Maintain customer database with accurate information including call details and payments.
• Reschedule unserviced accounts within 24 hours.
• Participate in quality assurance processes and protect customer privacy.

Skills

Customer service

Communication

Attention to detail

Time management

Problem solving

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Orkin is seeking a Customer Service Specialist in Beaumont, TX to deliver top-tier service and support a busy branch. You’ll manage calls, schedule visits, and optimize routes while maintaining accurate customer records and providing a friendly, problem-solving approach.

The role offers competitive pay starting at $18–$25 per hour, comprehensive benefits, a 401(k) plan, paid time off, and strong training. No industry experience required to start a career with growth at Orkin.