Customer Experience Specialist — Scheduling & Service

HomeTeam Pest Defense; Arlington (TX); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Health benefits

401(k)

Paid time off

Volunteer opportunities

Competitive pay

Job summary

Orkin in Arlington, TX is seeking a Customer Service Specialist to deliver best-in-class service. You will field calls, schedule visits, and help maintain efficient routes for our pest-control teams.

You will build trust through empathy, accuracy, and teamwork, with access to award-winning training and a comprehensive benefits package.

No industry experience is required to start, and we offer growth potential, medical/dental/vision coverage, a 401(k), and a clear path to a rewarding career.

Qualifications

• Experience in Customer Service or Sales preferred.
• High School Diploma or equivalent required.
• Excellent interpersonal and communication skills.
• Basic computer skills in various software and web-based applications.
• Proficient in Microsoft Office.
• Strong attention to detail and follow through.
• Demonstrated ability to prioritize tasks and manage time efficiently.

Responsibilities

• Answer incoming calls and schedule service appointments.
• Navigate Windows- and Web-based systems to track routes.
• Schedule technicians to minimize drive time and optimize routes.
• Identify customer concerns and assess their needs.
• Maintain customer database with accurate information.
• Reschedule unserviced accounts within 24 hours.
• Participate in quality assurance processes.
• Safeguard customer privacy and proprietary information.

Skills

Customer service

Sales experience

Interpersonal skills

Communication

Microsoft Office

Attention to detail

Time management

Education

High School Diploma

Job description

Orkin in Arlington, TX is seeking a Customer Service Specialist to deliver best-in-class service. You will field calls, schedule visits, and help maintain efficient routes for our pest-control teams.

You will build trust through empathy, accuracy, and teamwork, with access to award-winning training and a comprehensive benefits package.

No industry experience is required to start, and we offer growth potential, medical/dental/vision coverage, a 401(k), and a clear path to a rewarding career.