Customer Experience Specialist

Rollins Inc.; Arlington (TX); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401(k) with company match

Paid vacation and holidays

Tuition reimbursement

Employee discounts

Job summary

Orkin is seeking a Customer Service Specialist in Arlington, TX, to provide top-tier service mindset and accountability within a growing team. No industry experience is required thanks to Orkin’s award-winning training program; you’ll be supported with benefits, a strong training path, and growth opportunities.

You will field incoming requests, schedule visits, and optimize routes while upholding privacy and quality standards, ensuring a best-in-class experience for customers and a stable,

Qualifications

• Previous experience in Customer Service or Sales preferred
• High School Diploma or equivalent required
• Excellent interpersonal and communication skills
• Basic computer skills in various software and web-based applications
• Proficient in Microsoft Office
• Strong attention to detail and follow through
• Demonstrated ability to prioritize tasks and manage time efficiently

Responsibilities

• Answer incoming calls and schedule service appointments.
• Navigate a Windows-based and Web-based system to track routes and optimize schedules.
• Schedule appointments for technicians to minimize drive time and distance.
• Identify the customer’s concern and evaluate their needs.
• Maintain and update customer database with accurate information.
• Reschedule unserviced accounts within 24 hours.
• Participate in quality assurance processes and protect customer privacy

Skills

Customer Service

Communication

Microsoft Office

Education

High School Diploma or equivalent

Tools

Windows-based system

Web-based system

Job description

Orkin is seeking a Customer Service Specialist in Arlington, TX, to provide top-tier service mindset and accountability within a growing team. No industry experience is required thanks to Orkin’s award-winning training program; you’ll be supported with benefits, a strong training path, and growth opportunities.

You will field incoming requests, schedule visits, and optimize routes while upholding privacy and quality standards, ensuring a best-in-class experience for customers and a stable,