Customer Experience Specialist - Scheduling & Invoicing

Belron; Reno (NV); On-site; USD 40,000 - 44,000; Full time

Benefits offered by this job

401(k) with company matching

Medical coverage plans

Paid time off (PTO)

Company holidays

Paid volunteer days

Tuition reimbursement

Job summary

Safelite is seeking a Customer Advocate to create memorable first impressions for customers and seamlessly handle administrative processes, scheduling, work orders, and invoicing. You will greet customers in person and respond to calls and emails with a calm, solution-oriented approach.

This role emphasizes delivering world-class service, coordinating multiple channels, and maintaining accurate records while upholding company standards.

Qualifications

• Provide world-class customer service in a fast-paced operation.
• Experience handling calls, emails, faxes related to service issues and pricing.
• Proven ability to manage administrative processes and scheduling.

Responsibilities

• Welcome in-shop customers and resolve concerns quickly with creative solutions.
• Manage calls, emails and faxes for service issues, pricing, warranties, dispatch and repairs.
• Verify and complete work order information, including insurance, parts, and missing data.

Skills

Customer service

Telephone handling

Administrative tasks

Education

High School Diploma/GED

Job description

Safelite is seeking a Customer Advocate to create memorable first impressions for customers and seamlessly handle administrative processes, scheduling, work orders, and invoicing. You will greet customers in person and respond to calls and emails with a calm, solution-oriented approach.

This role emphasizes delivering world-class service, coordinating multiple channels, and maintaining accurate records while upholding company standards.