Customer Experience Advocate — Scheduling & Support

Safelite Group; North Palm Beach (FL); On-site; USD 32,000 - 50,000; Full time

Benefits offered by this job

401(k) with company match

Medical coverage plans

PTO & paid holidays

Tuition reimbursement

Paid training

Job summary

Safelite Group is seeking a Customer Advocate to be the first impression for customers. You will welcome in-shop customers, handle inquiries via phone, email, and in-person interactions, and support scheduling and invoicing to ensure a memorable customer experience.

The role emphasizes strong administrative skills, ability to resolve concerns creatively, and willingness to travel up to 10% as needed. A high school diploma and 1–3 years of related experience are required.

Qualifications

• High School Diploma/GED/Equivalent required.
• Experience: 1-3 years telephone operations or business administration experience required.
• Ability to provide world class customer service in a changing, fast-paced operation.
• Present a professional appearance and wear personal protective equipment.
• Ability to travel up to 10%.

Responsibilities

• Welcome in-shop customers and resolve customer concerns quickly and efficiently -- without breaking a sweat -- often coming up with creative solutions.
• Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
• Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information.
• Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
• Review orders from the national contact center and manage dealer part orders and special accounts.
• All other duties as assigned.

Skills

Telephone operations

Customer service

Professional appearance

Travel willingness

Education

High School Diploma / GED

Job description

Safelite Group is seeking a Customer Advocate to be the first impression for customers. You will welcome in-shop customers, handle inquiries via phone, email, and in-person interactions, and support scheduling and invoicing to ensure a memorable customer experience.

The role emphasizes strong administrative skills, ability to resolve concerns creatively, and willingness to travel up to 10% as needed. A high school diploma and 1–3 years of related experience are required.