Customer Experience Advocate — Scheduling & Admin

Belron; Parker (CO); On-site; USD 24,000 - 28,000; Full time

Benefits offered by this job

401(k) matching

Medical coverage

PTO & holidays

Tuition reimbursement

Paid training

Job summary

Safelite is seeking a Customer Advocate who will be the first point of contact for customers, handling administrative tasks, scheduling, work orders and invoicing while greeting guests.

You will manage calls, emails, and faxes, verify insurance, and ensure accurate work orders, with a focus on delivering a memorable, world-class service experience.

This role offers weekly pay, comprehensive benefits, tuition reimbursement, and paid training to help you succeed.

Qualifications

• High School Diploma or GED required.
• 1–3 years telephone operations or administration experience preferred.
• Ability to deliver world-class customer service in a fast-paced environment.
• Present a professional appearance and wear PPE as required.
• Willingness to travel up to 10%.

Responsibilities

• Greet in-shop customers and resolve concerns quickly and efficiently.
• Manage calls, emails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
• Confirm and complete work order information, including insurance verification and additional parts.
• Handle administrative tasks such as buyouts, invoices, work orders, deleted orders, and rebills.
• Review orders from the national contact center and manage dealer part orders.

Skills

Customer service

Professional presentation

Telephone operations

Travel readiness

Education

High School Diploma/GED

Job description

Safelite is seeking a Customer Advocate who will be the first point of contact for customers, handling administrative tasks, scheduling, work orders and invoicing while greeting guests.

You will manage calls, emails, and faxes, verify insurance, and ensure accurate work orders, with a focus on delivering a memorable, world-class service experience.

This role offers weekly pay, comprehensive benefits, tuition reimbursement, and paid training to help you succeed.