Customer Experience Advocate: Front Desk & Support

belron; Anchorage (AK); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Tuition reimbursement

Benefits package

Paid time off

Job summary

Safelite is seeking a Customer Advocate to be the first impression for customers, handling administrative processes, scheduling, work orders, and invoicing while greeting customers in person and answering inbound calls and emails. The role emphasizes delivering a memorable experience across interactions.

Responsibilities include welcoming customers, managing inquiries, verifying insurance and work order details, and performing routine administrative tasks to keep operations running smoothly.

Qualifications

• Customer service experience in a fast-paced environment.
• Ability to manage multiple communication channels (phone, email, fax).
• Professional appearance and safety PPE awareness.

Responsibilities

• Greet in-shop customers and resolve concerns promptly.
• Manage calls, emails, and faxes for service issues and pricing.
• Verify work order information including insurance where applicable.
• Process invoices, work orders, credit memos and rebills.

Skills

Customer service

Telephone handling

Organizational skills

Education

High School Diploma/GED

Job description

Safelite is seeking a Customer Advocate to be the first impression for customers, handling administrative processes, scheduling, work orders, and invoicing while greeting customers in person and answering inbound calls and emails. The role emphasizes delivering a memorable experience across interactions.

Responsibilities include welcoming customers, managing inquiries, verifying insurance and work order details, and performing routine administrative tasks to keep operations running smoothly.