Customer Experience Specialist - Scheduling & Billing

Massey Services, Inc.; Florida; On-site; USD 22,000 - 25,000; Full time

Job summary

Massey Services, Inc. is hiring for a customer service representative in Orlando, Florida. This role handles inbound calls, resolves inquiries, and schedules services, with a strong emphasis on courtesy and professionalism.

The job requires a high school diploma or GED, prior customer service experience on the phone, and solid computer/typing skills. Expect a high-volume environment and opportunities for growth within a respected service company.

Qualifications

• High School Diploma or GED required.
• Phone-based customer service experience preferred.
• Strong problem-solving skills.
• Excellent computer and typing skills (including 10-key).
• Effective time management and a sense of urgency.

Responsibilities

• Answering incoming customer calls in a courteous & professional manner
• Resolving customer inquiries, requests, billing questions, and scheduling service
• Welcoming prospective new customers interested in learning about our services
• High volume outbound calls to ensure customer satisfaction, confirm service appointments, and collect overdue payments
• Additional duties may include daily reporting, updating customer accounts, accounts payable, HR paperwork, payroll processing.

Skills

Customer service

Phone etiquette

Typing

Time management

Problem solving

Education

High School Diploma or GED

Tools

10-key skills

Basic computer skills

Job description

Massey Services, Inc. is hiring for a customer service representative in Orlando, Florida. This role handles inbound calls, resolves inquiries, and schedules services, with a strong emphasis on courtesy and professionalism.

The job requires a high school diploma or GED, prior customer service experience on the phone, and solid computer/typing skills. Expect a high-volume environment and opportunities for growth within a respected service company.