Customer Experience & Scheduling Specialist

Massey Services, Inc.; Orlando (FL); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical & Dental

401(k) retirement plan

Paid vacations

Sick days

Holiday pay

Tuition reimbursement

Direct deposit

Short & long term disability

Job summary

Massey Services, Inc. is seeking a customer service representative in Orlando, FL. The role involves handling incoming calls, resolving inquiries, processing scheduling, and supporting billing questions.

You will also make outbound calls to confirm appointments and collect overdue payments, with additional duties such as reporting and payroll-related tasks as needed. The position requires a high school diploma or GED, strong phone-based service experience, and solid computer/typing skills to

Qualifications

• High School Diploma or GED required.
• Previous customer service on the phone is required.
• Strong problem solving and time management skills.
• Excellent computer, typing, and 10-key skills.

Responsibilities

• Answer incoming customer calls in a courteous and professional manner and resolve inquiries, billing questions, and scheduling.
• Outbound calls to confirm service, ensure satisfaction, and collect overdue payments.
• Support daily reporting, update customer accounts, and perform payroll-related tasks as needed.

Skills

Customer service

Phone communication

Time management

Problem solving

Typing

10-key skills

Education

High School Diploma or GED

Tools

MS Office

10-key typing

Job description

Massey Services, Inc. is seeking a customer service representative in Orlando, FL. The role involves handling incoming calls, resolving inquiries, processing scheduling, and supporting billing questions.

You will also make outbound calls to confirm appointments and collect overdue payments, with additional duties such as reporting and payroll-related tasks as needed. The position requires a high school diploma or GED, strong phone-based service experience, and solid computer/typing skills to