Orlando Office Administrator & Client Support

Massey Services, Inc.; Florida; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical & Dental

401(k)

Paid vacations

Sick days

Holidays

Tuition reimbursement

Direct deposit

Disability

Job summary

Massey Services, based in Orlando, Florida, is hiring a customer service representative to handle incoming calls, resolve inquiries, and schedule services. The role includes outbound calls to ensure satisfaction and collect payments.

You will also update customer records and assist with accounts payable and payroll tasks as needed. Qualifications include a high school diploma or GED, prior phone-based customer service experience, strong problem solving, and proficient typing and 10-key skills.

Qualifications

• High School Diploma or GED required.
• Previous experience with customer service on the phone.
• Strong problem solving skills.
• Excellent computer, typing, and 10-key skills.
• Time management talent and a sense of urgency.
• Background checks will be completed on all candidates.

Responsibilities

• Answering incoming customer calls in a courteous & professional manner; resolving customer inquiries, requests, billing questions, and scheduling service.
• High volume outbound calls to ensure customer satisfaction, confirm service appointments, and collect overdue payments.
• Updating customer account information; accounts payable; human resource paperwork; payroll processing; etc.

Skills

Customer service

Phone etiquette

Problem solving

Typing

10-key data entry

Time management

Education

High School diploma or GED

Job description

Massey Services, based in Orlando, Florida, is hiring a customer service representative to handle incoming calls, resolve inquiries, and schedule services. The role includes outbound calls to ensure satisfaction and collect payments.

You will also update customer records and assist with accounts payable and payroll tasks as needed. Qualifications include a high school diploma or GED, prior phone-based customer service experience, strong problem solving, and proficient typing and 10-key skills.