Orlando Office & Customer Experience Manager

Massey Services; Naples (FL); In loco; USD 36.000 - 48.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical & Dental

401(k) retirement plan

Paid vacations

Sick days

Holidays

Tuition reimbursement

Direct deposit

Disability benefits

Descrizione del lavoro

Massey Services in Orlando, FL is looking for a Customer Service Representative to answer inbound calls, resolve inquiries, schedule service, and welcome prospective customers.

The position also involves outbound calls to confirm appointments and collect overdue payments, with occasional administrative duties such as updating records.

Requirements include a High School Diploma or GED, prior phone-based customer service experience, strong problem-solving, and solid computer/typing/10-key skills.

Competenze

• High School Diploma or GED required.
• Prior phone-based customer service experience.
• Strong problem solving and time management skills.
• Excellent computer, typing, and 10-key abilities.
• Ability to work efficiently with a sense of urgency.

Mansioni

• Answering incoming customer calls in a courteous & professional manner; resolving customer inquiries, requests, billing questions, and scheduling service; welcoming prospective new customers.
• Outbound calls to confirm service appointments and collect overdue payments.
• Potential administrative tasks such as daily reporting and updating customer accounts.

Conoscenze

Customer service

Phone experience

Problem solving

Typing

10-key

Time management

Sense of urgency

Computer skills

Formazione

High School Diploma or GED

Descrizione del lavoro

Massey Services in Orlando, FL is looking for a Customer Service Representative to answer inbound calls, resolve inquiries, schedule service, and welcome prospective customers.

The position also involves outbound calls to confirm appointments and collect overdue payments, with occasional administrative duties such as updating records.

Requirements include a High School Diploma or GED, prior phone-based customer service experience, strong problem-solving, and solid computer/typing/10-key skills.