Customer Service Specialist - Multifamily

Massey Services, Inc.; United States; Presencial; USD 22.000 - 25.000; Jornada completa

Descripción de la vacante

Massey Services, Inc. is based in Orlando, Florida, and provides pest prevention and related services across multiple states. This role encompasses handling inbound and outbound customer calls, resolving inquiries, and scheduling services, with emphasis on accuracy and timely communication.

The position requires a high school diploma, strong computer and typing skills, and the ability to manage time effectively in a fast-paced environment. Massey Services is an Equal Opportunity Employer.

Formación

• High School Diploma or GED required.
• Experience handling customer service over the phone preferred.
• Strong problem-solving skills.
• Excellent computer, typing, and 10-key skills.
• Good time management and sense of urgency.

Responsabilidades

• Answer incoming customer calls in a courteous and professional manner; resolve inquiries, billing questions and schedule service.
• High volume outbound calls to ensure customer satisfaction, confirm appointments, and collect overdue payments.
• Update customer account information; may handle daily reporting, accounts payable, HR paperwork, payroll processing, etc.

Conocimientos

Phone-based customer service

Problem solving

Typing

Time management

Computer literacy

Educación

High School Diploma or GED

Descripción del empleo

About the Position

Based in Orlando, Florida, Massey Services is one of the nation’s largest and most respected service companies, with a history of providing quality service for more than three decades. Celebrating consecutive years of profitable growth since 1985, Massey Services and its subsidiary organizations employ over 2,800 team members and operate over 2,400 vehicles that provide Residential and Commercial Pest Prevention, Termite Protection, Landscape and Irrigation Services to over 800,000 customers from 180+ Service Centers throughout Florida, Georgia, Louisiana, Texas, South Carolina, North Carolina, Virginia, Tennessee and Oklahoma.

Compensation

Compensation: $16.00 - $18.00/hr

Benefits

• Medical & Dental
• 401(k) retirement plan
• paid vacations
• sick days
• holidays
• tuition reimbursement
• direct deposit
• short & long term disability
• and much more

Job Responsibilities

Answering incoming customer calls in a courteous & professional manner; resolving customer inquiries, requests, billing questions, and scheduling service; as well as welcoming prospective new customers interested in learning about our services. There is also a high volume of outbound calls to ensure customer satisfaction, confirm service appointments, and collect overdue payments. Additional responsibilities may expand to include daily reporting; updating customer account information; accounts payable; human resource paperwork; payroll processing; etc.

Requirements

• High School Diploma or GED at a minimum
• Previous experience with customer service on the phone
• Strong problem solving skills
• Excellent computer, typing, and 10-key skills
• Time management talent and a sense of urgency
• Background checks will be completed on all candidates considered for hire.

Massey Services is an Equal Opportunity Employer and Drug Free Workplace