Customer Experience Specialist — Retail & Tech Support

Pencor Services, Inc.; Milford (PA); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Tuition reimbursement

Employee referral program

Job summary

Blue Ridge Communications is seeking a Customer Experience Specialist to assist customers by phone and at the counter. The role emphasizes delivering a pleasant experience, explaining services, and helping customers maximize technology use.

Ideal candidates demonstrate strong listening and communication skills, a positive demeanor, and a willingness to learn multiple platforms in a busy contact center. Full-time benefits are available.

Qualifications

• High School Diploma or GED required.
• Residency in Pennsylvania required.
• Valid PA Driver's License with good driving record.
• Customer service and/or sales experience a plus.
• Strong computer skills including Microsoft Office and Outlook.
• Excellent oral and written communication skills.

Responsibilities

• Provide billing, retention, and sales-related support to customers.
• Troubleshoot and resolve account inquiries in a single interaction.
• Educate customers about products and services and promote self-service options.
• Explain account details clearly and help customers with questions about their bill, installation, or service.
• Handle payments, issue receipts, and deposit cash/check transactions.
• Deliver a positive, caring customer experience and act as brand ambassador.

Skills

Customer service

Communication

Education

High School Diploma or GED

Tools

Microsoft Office

Outlook

Job description

Blue Ridge Communications is seeking a Customer Experience Specialist to assist customers by phone and at the counter. The role emphasizes delivering a pleasant experience, explaining services, and helping customers maximize technology use.

Ideal candidates demonstrate strong listening and communication skills, a positive demeanor, and a willingness to learn multiple platforms in a busy contact center. Full-time benefits are available.