Hybrid Customer Experience Specialist - Tech & Support Pro

Pencor Services; Lehighton (Carbon County); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Health insurance package

Paid time off

Tuition reimbursement

Employee referral program

Job summary

Blue Ridge Communications is seeking a Customer Experience Specialist to assist customers with billing, repair, retention and sales over the phone, chat and counter. You will ensure a courteous, helpful experience and explain how to maximize use of services.

Ideal candidates have strong communication and computer skills, residency in Pennsylvania, and a willingness to travel to the Lehighton Call Center as needed. Training is provided, with in-office days and a focus on customer-first service.

Qualifications

• HS diploma or GED required.
• Residency in Pennsylvania required.
• Valid PA Driver's License with good driving record.
• Previous customer service and/or sales experience a plus.
• Bilingual Spanish a plus.
• Strong communication and computer skills.
• Willingness to travel to Lehighton office as needed.

Responsibilities

• Provide billing, repair, retention and sales support over the phone.
• Troubleshoot and resolve technical problems in a single customer interaction.
• Educate customers on features/benefits; promote self-service options.
• Explain account information with focus on first-call resolution.
• Resolve customer complaints with empathy and problem-solving.
• Act as product consultant; make recommendations based on customer needs; ask for the sale.
• Maintain regular attendance; available for overtime when needed.
• Contribute to team culture and ongoing training/coaching.
• Meet monthly performance goals to qualify for work-from-home program.
• Other duties as assigned.

Skills

Communication skills

Customer service

Problem solving

Bilingual Spanish

Microsoft Office

Education

High School diploma or GED

Tools

Microsoft Office

Outlook

Job description

Blue Ridge Communications is seeking a Customer Experience Specialist to assist customers with billing, repair, retention and sales over the phone, chat and counter. You will ensure a courteous, helpful experience and explain how to maximize use of services.

Ideal candidates have strong communication and computer skills, residency in Pennsylvania, and a willingness to travel to the Lehighton Call Center as needed. Training is provided, with in-office days and a focus on customer-first service.