Hybrid Customer Experience Specialist (Training Provided)

Pencor Services, Inc.; Lehighton (Carbon County); On-site; USD 35,000 - 50,000; Full time

Job summary

Blue Ridge Communications is seeking a Customer Experience Specialist to build and maintain trusted relationships with customers. You will assist customers over the phone and at the counter, delivering a pleasant, helpful experience while explaining bills, installations, and services.

The role emphasizes listening, clear communication, and long-term customer satisfaction. The ideal candidate shows a positive demeanor, strong listening skills, and the ability to learn a variety of platforms.

Qualifications

• H.S. Diploma or G.E.D. required.
• Residency in Pennsylvania required.
• Excellent communication and computer skills; bilingual Spanish a plus.

Responsibilities

• Providing support to Blue Ridge customers for billing, repair, retention and sales calls.
• Troubleshooting and resolving technical problems and other general account inquiries by phone in a single interaction.
• Educating customers about product features and benefits and promoting self-service options.
• Explaining account information with a focus on first-call resolution; own the interaction and fix the problem.
• Resolving customer complaints with active listening, empathy, and problem-solving.
• Acting as a product consultant and recommending solutions based on customer needs.

Skills

Excellent communication skills

Strong computer skills

Microsoft Office

Outlook

Bilingual Spanish a plus

Education

H.S. Diploma or G.E.D.

Tools

Microsoft Office

Outlook

Job description

Blue Ridge Communications is seeking a Customer Experience Specialist to build and maintain trusted relationships with customers. You will assist customers over the phone and at the counter, delivering a pleasant, helpful experience while explaining bills, installations, and services.

The role emphasizes listening, clear communication, and long-term customer satisfaction. The ideal candidate shows a positive demeanor, strong listening skills, and the ability to learn a variety of platforms.