Customer Experience Specialist: Tech-Savvy & Local Office

Pencor Services, Inc.; Carbondale (PA); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Health insurance package

Paid time off

Tuition reimbursement

Employee referral program

Job summary

Blue Ridge Communications is seeking a Customer Experience Specialist in Pennsylvania to support customers by phone and at the counter, focusing on a positive, helpful experience. After training, you’ll work in local offices, assist with billing, installations, and service questions, and promote self-service options.

The role emphasizes empathetic communication, problem-solving, and building rapport with customers while adhering to company policies.

Qualifications

• High School Diploma or GED.
• Established residency in Pennsylvania.
• Strong customer service and/or sales experience is a plus.
• Excellent written and verbal communication skills.

Responsibilities

• Provide support to Blue Ridge customers for billing, retention and sales calls.
• Troubleshoot and resolve technical problems and general account inquiries in a single interaction.
• Assist customers with product upgrades, self-installs, or equipment swaps to fit their needs.
• Handle cash and deposits accurately and provide receipts.
• Educate customers about features/benefits and promote self-service options.
• Resolve complaints through active listening and problem-solving.

Skills

Customer service

Communication

Multitasking

Team player

Microsoft Office

Driver’s license

Education

High School Diploma

Tools

Microsoft Outlook

Office suite

Job description

Blue Ridge Communications is seeking a Customer Experience Specialist in Pennsylvania to support customers by phone and at the counter, focusing on a positive, helpful experience. After training, you’ll work in local offices, assist with billing, installations, and service questions, and promote self-service options.

The role emphasizes empathetic communication, problem-solving, and building rapport with customers while adhering to company policies.