Hybrid Customer Experience Specialist: Training Included

Pencor Services; Stroudsburg (Monroe County); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Tuition reimbursement

Employee referral program

Job summary

Blue Ridge Communications is seeking a Customer Experience Specialist to assist customers by phone and at the counter, delivering a pleasant and professional experience while explaining services and billing details. The role emphasizes care, clarity, and a practical approach in every interaction.

The ideal candidate has strong listening and communication skills, the ability to multitask in a busy contact center, and a willingness to travel to Lehighton for training.

Qualifications

• High School Diploma or GED required or equivalent.
• Residency in Pennsylvania required.
• Valid PA Driver's License with good driving record.
• Previous customer service or sales experience is a plus.
• Strong computer skills including Microsoft Office and Outlook.
• Excellent written and spoken communication skills.
• Willingness to work as part of a team.
• Ability to multitask in a fast-paced environment while adhering to company policies.

Responsibilities

• Providing support to customers for billing, retention and sales calls.
• Troubleshooting and resolving technical problems and other general account inquiries in a single interaction; communicate clearly.
• Upgrading products or scheduling self-installs and equipment swaps to fit customer needs.
• Handling cash and payments; processing receipts and deposits.
• Educating customers on features and benefits and promoting self-service options.
• Explaining account information with focus on first interaction resolution.
• Resolving complaints with active listening, empathy and problem-solving.

Skills

Communication skills

Multitasking

Teamwork

Customer service

Education

High School Diploma or GED

Tools

Microsoft Office

Outlook

Job description

Blue Ridge Communications is seeking a Customer Experience Specialist to assist customers by phone and at the counter, delivering a pleasant and professional experience while explaining services and billing details. The role emphasizes care, clarity, and a practical approach in every interaction.

The ideal candidate has strong listening and communication skills, the ability to multitask in a busy contact center, and a willingness to travel to Lehighton for training.