Retail Customer Experience Champion

Pencor Services; Hawley (Wayne County); Hybrid; USD 21,000 - 26,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Tuition reimbursement

Employee referral program

Job summary

Blue Ridge Communications is seeking a Customer Experience Specialist to engage with customers by phone and at the counter. The role emphasizes delivering a pleasant, helpful experience, guiding customers through product features, and resolving inquiries with empathy and professionalism.

The ideal candidate will have strong communication skills, the ability to learn a variety of systems, and a customer‑first mindset in a fast-paced contact center environment.

Qualifications

• High School Diploma or G.E.D required.
• Established residency in Pennsylvania.
• Experience in customer service or sales is a plus.
• Strong written and oral communication skills.
• Proficient with Microsoft Office and Outlook.

Responsibilities

• Provide billing, retention and sales support for Blue Ridge customers.
• Troubleshoot account issues and resolve inquiries in a single interaction where possible.
• Educate customers about products and services and promote self-service options.
• Explain account details and assist with billing questions or service changes.
• Maintain friendly, professional communication and ensure a positive customer experience.
• Handle payments and cash procedures accurately when applicable.

Skills

Excellent communication

Strong computer skills

Customer service

Education

High School Diploma or G.E.D

Tools

Microsoft Office

Outlook

Job description

Blue Ridge Communications is seeking a Customer Experience Specialist to engage with customers by phone and at the counter. The role emphasizes delivering a pleasant, helpful experience, guiding customers through product features, and resolving inquiries with empathy and professionalism.

The ideal candidate will have strong communication skills, the ability to learn a variety of systems, and a customer‑first mindset in a fast-paced contact center environment.