Hybrid Customer Experience & Support Specialist

Pencor Services; Stroudsburg (Monroe County); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Tuition reimbursement

Employee referral program

Job summary

Blue Ridge Communications is seeking a Customer Experience Specialist to help build and maintain trusted customer relationships. You will assist customers on the phone and at the counter, explaining services, resolving issues, and promoting self-service options with a customer-first approach.

The role involves in-office days and work-from-home flexibility, with comprehensive training and ongoing coaching to reach performance goals.

Qualifications

• High School Diploma or GED required.
• Established residency in Pennsylvania.
• Valid PA Driver’s License and clean driving record.

Responsibilities

• Provide billing, repair, retention and sales support over the phone and at the counter.
• Troubleshoot and resolve technical problems and general account inquiries.
• Educate customers about features and benefits and promote self-service options.
• Explain account information with focus on first-contact resolution.
• Resolve complaints with active listening, empathy, professionalism and problem solving.
• Act as product consultant and make recommendations based on customer needs.

Skills

Excellent communication

Bilingual Spanish (plus)

Multitasking

Computer skills

Education

High School Diploma or GED

Tools

Microsoft Office

Outlook

Job description

Blue Ridge Communications is seeking a Customer Experience Specialist to help build and maintain trusted customer relationships. You will assist customers on the phone and at the counter, explaining services, resolving issues, and promoting self-service options with a customer-first approach.

The role involves in-office days and work-from-home flexibility, with comprehensive training and ongoing coaching to reach performance goals.