Retail Experience Advocate: Tech & Billing Support

Pencor Services; Duncannon (PA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Tuition reimbursement

Employee referral program

Job summary

Blue Ridge Communications is seeking a Customer Experience Specialist to assist customers by phone and at the counter. You will deliver a pleasant, caring, and practical experience while explaining bill details, installations, and service options.

The role emphasizes strong listening and communication skills in a busy contact center. Ideal candidates are team players who can adapt quickly, build rapport, and stay customer-focused.

Qualifications

• High School Diploma or G.E.D required.
• Residency in Pennsylvania required.
• Valid PA Driver's License with good driving record.
• Customer service and/or sales experience a plus.
• Strong computer skills including Microsoft Office and Outlook.
• Excellent oral and written communication skills.
• Willingness to work as part of a team.
• Ability to quickly build rapport with customers.
• Ability to multitask in a fast paced environment.
• Ability to adhere to company policies and procedures.
• Ability to create solutions and implement changes.
• Ability to lift and carry up to 30 lbs.
• Ability to work regularly in local offices as required.
• Ability to travel to Lehighton Call Center for training as needed.

Responsibilities

• Provide support to customers for billing, retention and sales calls.
• Troubleshoot and resolve technical problems and general account inquiries in a single interaction.
• Suggest product fit to customers through upgrades, self-installs, or equipment swaps.
• Handle payments, issue receipts, and complete deposits.
• Educate customers about features and benefits, promote self-service options.
• Explain account information with focus on first interaction resolution.
• Resolve customer complaints with active listening and professionalism.

Skills

Customer service

Communication

Multitasking

Teamwork

Education

High School Diploma or G.E.D

Tools

Microsoft Office

Outlook

Job description

Blue Ridge Communications is seeking a Customer Experience Specialist to assist customers by phone and at the counter. You will deliver a pleasant, caring, and practical experience while explaining bill details, installations, and service options.

The role emphasizes strong listening and communication skills in a busy contact center. Ideal candidates are team players who can adapt quickly, build rapport, and stay customer-focused.