Hybrid Customer Experience Specialist – Training & Growth

Pencor Services, Inc.; Stroudsburg (Monroe County); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Tuition reimbursement

Employee referral program

Job summary

Blue Ridge Communications is seeking a Customer Experience Specialist to build trusted relationships with customers by phone and at the counter, delivering a friendly and professional experience.

The role requires PA residency, in-office days monthly, strong communication skills, and the ability to multitask in a busy contact center. Full-time with health insurance, PTO, tuition reimbursement, and referral programs. Bilingual Spanish a plus.

Qualifications

• High School Diploma or GED.
• Residency in Pennsylvania.
• Excellent verbal and written communication.
• Customer service experience preferred.
• Bilingual Spanish a plus.

Responsibilities

• Provide support to customers for billing, service issues, and inquiries over the phone and in-person.
• Explain account information and services to customers clearly and accurately.
• Promote self-service options and educate customers about product features.
• Resolve complaints with active listening and problem-solving.
• Maintain product knowledge and participate in training and coaching.

Skills

Customer service

Communication skills

Bilingual Spanish

Multitasking

Problem solving

Education

High School Diploma or GED

Tools

Microsoft Office

Outlook

Job description

Blue Ridge Communications is seeking a Customer Experience Specialist to build trusted relationships with customers by phone and at the counter, delivering a friendly and professional experience.

The role requires PA residency, in-office days monthly, strong communication skills, and the ability to multitask in a busy contact center. Full-time with health insurance, PTO, tuition reimbursement, and referral programs. Bilingual Spanish a plus.