Hybrid Retail Customer Experience Pro

Pencor Services; Carbondale (PA); Hybrid; USD 38,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Tuition reimbursement

Employee referral program

Job summary

Blue Ridge Communications is seeking a Hybrid Customer Experience Specialist to assist customers by phone and at the retail counter. The role emphasizes a friendly, professional approach, helping customers understand billing, installations, and services while promoting upgrades and self-service options.

The ideal candidate maintains a positive demeanor, strong listening skills, and the ability to multitask in a busy retail environment.

Qualifications

• High School diploma or GED required.
• Residency in Pennsylvania required.
• Valid PA driver's license and good driving record.
• Previous customer service or sales experience is a plus.

Responsibilities

• Provide support to Blue Ridge customers for billing, troubleshooting, retention and sales.
• Troubleshoot technical problems and handle account inquiries in a single interaction.
• Educate customers about products and promote self-service options.
• Recommend upgrades or swaps to fit customer needs.
• Handle cash, deposits, and issue receipts.
• Act as product consultant and deliver high-quality interactions.
• Explain account information clearly to customers.
• Resolve complaints with empathy and professionalism.
• Maintain store appearance and stock levels.
• Perform other duties as assigned.

Skills

Strong communication skills

Team player

Multitasking

Bilingual Spanish

Education

High School Diploma or G.E.D

Tools

Microsoft Office Suite

Job description

Blue Ridge Communications is seeking a Hybrid Customer Experience Specialist to assist customers by phone and at the retail counter. The role emphasizes a friendly, professional approach, helping customers understand billing, installations, and services while promoting upgrades and self-service options.

The ideal candidate maintains a positive demeanor, strong listening skills, and the ability to multitask in a busy retail environment.