Customer Experience Specialist - Hybrid (Training Provided)

Pencor Services, Inc.; Ephrata (Lancaster County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Tuition reimbursement

Employee referral program

Job summary

Blue Ridge Communications seeks a Customer Experience Specialist to help build trusted relationships with customers over the phone and at the counter, delivering a consistently pleasant experience. You will resolve billing questions, support installations, and promote self-service options while upholding company policies.

Training provided; strong communication and problem-solving are essential. The role requires a positive demeanor, exceptional listening skills, and the ability to work in a

Qualifications

• High school diploma or GED required.
• Strong verbal and written communication skills.
• Experience in customer service and/or sales a plus.
• Proficiency with Microsoft Office and email tools.
• Ability to multitask in a high-volume contact center.

Responsibilities

• Providing support to customers for billing, retention and sales calls.
• Troubleshooting and resolving technical problems and other general account inquiries in a single customer interaction.
• Right fitting products to customers as solutions through upgrades, self-installs, or swapping out equipment.
• Ensuring proper cash handling procedures and providing receipts with each transaction.
• Educating customers about features and benefits and promoting self-service options.
• Explaining account information to customers with a focus on first interaction resolution.
• Resolving customer complaints/concerns through active listening, empathy, professionalism, and problem-solving.

Skills

Customer service

Communication

Multitasking

Team player

Problem solving

Education

High School Diploma or GED

Tools

Microsoft Office

Outlook

Job description

Blue Ridge Communications seeks a Customer Experience Specialist to help build trusted relationships with customers over the phone and at the counter, delivering a consistently pleasant experience. You will resolve billing questions, support installations, and promote self-service options while upholding company policies.

Training provided; strong communication and problem-solving are essential. The role requires a positive demeanor, exceptional listening skills, and the ability to work in a