Customer Experience Specialist - Remote Support & Upsell

MCI Careers; Pembroke (GA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Career Growth Opportunities

Paid Training

Incentives & Rewards

Job summary

MCI Careers in Pembroke, Georgia is seeking a Customer Service Representative. This role involves engaging with customers via inbound calls, resolving concerns, and identifying upsell opportunities. Ideal candidates should be 18+ years old, possess a high school diploma, and have strong communication skills. MCI offers competitive compensation, health benefits, retirement savings, and a positive work environment. Join a team where your contributions are valued and grow your career with MCI.

Qualifications

• Must be 18 years or older with a high school diploma or equivalent.
• Strong written and verbal communication skills are necessary.
• Ability to type 20+ words per minute accurately.
• Basic proficiency in Microsoft Office Suite required.
• Dependable and punctual with a strong work ethic.
• Skilled in troubleshooting and conflict resolution.

Responsibilities

• Engage with customers via inbound calls to understand and resolve their concerns.
• Use internal systems and tools to manage accounts and process requests.
• Identify opportunities to upsell or upgrade services.
• Clearly explain products, services, and procedures to customers.
• Ensure first-call resolution through effective communication.

Skills

Strong written and verbal communication

Ability to type 20+ words per minute

Basic proficiency in Microsoft Office Suite

Troubleshooting skills

Customer-first mindset

Ability to multi-task

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows operating systems

Job description

MCI Careers in Pembroke, Georgia is seeking a Customer Service Representative. This role involves engaging with customers via inbound calls, resolving concerns, and identifying upsell opportunities. Ideal candidates should be 18+ years old, possess a high school diploma, and have strong communication skills. MCI offers competitive compensation, health benefits, retirement savings, and a positive work environment. Join a team where your contributions are valued and grow your career with MCI.