Customer Experience Specialist – Problem Solver

Nordstrom, Inc.; Saint Louis Park (MN); On-site; USD 23,000 - 24,000; Full time

Benefits offered by this job

Medical, Vision, Dental

Retirement plan

Paid Time Off

Life Insurance

Merchandise Discount

Employee Assistance Program

Job summary

Nordstrom, Inc. is seeking a customer-focused team member in Minnesota to assist customers with transactions and provide a seamless shopping experience. You will use in-store technology, support teammates, and promote Nordstrom Rewards while ensuring privacy and security of customer information.

The role requires strong relationship-building skills, the ability to work with Windows, iOS, and Android devices, and the flexibility to adapt to varying schedules and tasks as business needs shift.

Qualifications

• Ability to build relationships with customers, peers and leadership.
• Proficiency with multiple operating systems (Windows, iOS, Android).
• Clear, effective communication and strong interpersonal skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Accountability, initiative and ownership.
• Ability to work a flexible schedule based on department needs.

Responsibilities

• Assist customers with transactions and provide a seamless, friendly experience.
• Demonstrate expertise in store technologies and workflows.
• Inspire trust and teamwork among colleagues.
• Defuse customer situations and resolve issues promptly.
• Educate customers on privacy and security of information.
• Promote Nordstrom Rewards and other initiatives.

Skills

Customer service

Tech savvy

Communication skills

Flexible schedule

Tools

MS Windows

iOS

Android

Job description

Nordstrom, Inc. is seeking a customer-focused team member in Minnesota to assist customers with transactions and provide a seamless shopping experience. You will use in-store technology, support teammates, and promote Nordstrom Rewards while ensuring privacy and security of customer information.

The role requires strong relationship-building skills, the ability to work with Windows, iOS, and Android devices, and the flexibility to adapt to varying schedules and tasks as business needs shift.