In-Store Customer Experience Specialist

Nordstrom; Minnetonka (MN); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Merchandise Discount

401k and Benefits

Job summary

Nordstrom is seeking a customer-focused associate in Minnetonka to assist customers with transactions and build relationships through confident, friendly service. You will use store technology, protect customer information, and support team goals.

The role emphasizes flexibility in hours, teamwork, and participation in Nordstrom Rewards initiatives, with pay details provided per location and state guidelines.

Qualifications

• Ability to build relationships with customers, peers and leadership.
• Proficiency with MS Windows, iOS and Android in store tech.
• Clear, effective communication and strong interpersonal skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Accountability, initiative and ownership of work.
• Ability to work a flexible schedule based on department needs.

Responsibilities

• Assist customers with transactions through a seamless and friendly experience.
• Demonstrate expertise in all technologies used in the store environment.
• Inspire trust, teamwork and positive team relationships.
• Defuse customer situations and provide timely resolutions.
• Ensure security and privacy of customer information through education and resolution of issues.
• Motivate others to participate in Nordstrom Rewards program.

Skills

Customer relationships

OS proficiency

Clear communication

multitasking

Ownership

Tools

MS Windows

iOS

Android

Job description

Nordstrom is seeking a customer-focused associate in Minnetonka to assist customers with transactions and build relationships through confident, friendly service. You will use store technology, protect customer information, and support team goals.

The role emphasizes flexibility in hours, teamwork, and participation in Nordstrom Rewards initiatives, with pay details provided per location and state guidelines.