Guest Services Specialist — Elevate Customer Experience

Nordstrom Inc; Minnetonka (MN); Hybrid; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical/Vision/Dental

Retirement plan

Paid time off

Merchandise discount

Life insurance & disability

Employee assistance program (EAP)

Job summary

Nordstrom Inc. in Minnetonka, MN is looking for a customer-obsessed team member who loves solving problems and helping guests.

You will assist customers with a variety of transactions in a seamless, friendly way and demonstrate expertise across store technology. The role emphasizes teamwork, communication and owning your work while schedules vary by business needs and participation in Nordstrom Rewards initiatives.

Qualifications

• The ability to effectively build relationships with your customers, peers and leadership
• Proficiency in multiple operating systems such as MS Windows, iOS and Android
• Clear, effective communication with strong interpersonal skills
• The ability to prioritize multiple tasks in a fast-paced environment
• Accountability, initiative and a high level of ownership
• The ability to work a flexible schedule based on department needs

Responsibilities

• Assist customers with a variety of transactions through a seamless and friendly experience
• Demonstrate expertise in all technologies used in the store environment
• Inspire trust, teamwork and positive team relationships
• Defuse customer situations and provide resolution in a timely and effective manner
• Ensure the security and privacy of customer information through education, compliance and resolution of issues
• Motivate and inspire others to adopt initiatives such as our Nordstrom Rewards program

Skills

Customer service

Relationship building

Communication

Multitasking

Flexible schedule

MS Windows

iOS

Android

Job description

Nordstrom Inc. in Minnetonka, MN is looking for a customer-obsessed team member who loves solving problems and helping guests.

You will assist customers with a variety of transactions in a seamless, friendly way and demonstrate expertise across store technology. The role emphasizes teamwork, communication and owning your work while schedules vary by business needs and participation in Nordstrom Rewards initiatives.