Tech-Savvy Customer Service Pro | Problem Solver

Nordstrom, Inc.; Minnetonka, Northern (MN, KY); Hybrid; USD 23,000 - 24,000; Full time

Benefits offered by this job

Medical/Vision, Dental

Retirement and PTO

Life Insurance

Disability Insurance

Merchandise Discount

EAP Resources

Job summary

Nordstrom, Inc. is seeking a customer-obsessed associate in Minnesota to assist shoppers and process transactions. You will master store technology, build trust with customers and teammates, and handle a variety of duties to ensure a smooth shopping experience.

The role requires strong relationship-building, proficiency with Windows, iOS and Android devices, clear communication, and the ability to adapt to changing schedules. Apply to join a team focused on service excellence.

Qualifications

• Ability to build relationships with customers, peers and leadership.
• Clear, effective communication and strong interpersonal skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Accountability, initiative and ownership.
• Ability to work a flexible schedule based on department needs.

Responsibilities

• Assist customers with transactions through a seamless and friendly experience.
• Demonstrate expertise in all technologies used in the store environment.
• Inspire trust, teamwork and positive relationships.
• Defuse customer situations and provide timely resolutions.
• Ensure security and privacy of customer information through education and compliance.
• Motivate others to adopt Nordstrom initiatives like Rewards program.
• Hours and schedule will vary by week depending on business needs.

Skills

Customer relationships

Communication

Prioritization

Teamwork

Flexibility

Problem solving

Tools

MS Windows

iOS

Android

Job description

Nordstrom, Inc. is seeking a customer-obsessed associate in Minnesota to assist shoppers and process transactions. You will master store technology, build trust with customers and teammates, and handle a variety of duties to ensure a smooth shopping experience.

The role requires strong relationship-building, proficiency with Windows, iOS and Android devices, clear communication, and the ability to adapt to changing schedules. Apply to join a team focused on service excellence.