Customer Service Specialist - Problem Solver & Trusted Ally

Nordstrom Inc

Pittsburgh (Allegheny County)

On-site

USD 22,000 - 25,000

Full time

6 days ago

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Benefits offered by this job

Medical/Vision

Dental

Retirement Plan

Merchandise Discount

401k

PTO accruals

Holidays

Job summary

Nordstrom Inc. is seeking team-oriented associates who are customer obsessed and eager to solve problems while delivering a seamless shopping experience. You will assist customers with transactions, demonstrate in-store tech expertise and help drive Nordstrom Rewards initiatives.

Your role emphasizes teamwork, trust, and proactive service across varied shifts. The position supports flexible scheduling, a fast-paced environment and a focus on privacy and security of customer information, with

Qualifications

The ability to effectively build relationships with customers, peers and leadership.
Proficiency in multiple operating systems such as MS Windows, iOS and Android.
Clear, effective communication with strong interpersonal skills.
The ability to prioritize multiple tasks in a fast-paced environment.
Accountability, initiative and a high level of ownership.
The ability to work a flexible schedule based on department needs.

Responsibilities

Assist customers with a variety of transactions through a seamless and friendly experience.
Demonstrate expertise in all technologies used in the store environment.
Inspire trust, teamwork and positive team relationships.
Defuse customer situations and provide resolution in a timely and effective manner.