Customer Experience Specialist - POS & Team Mentor

Nordstrom; Columbia (MD); Sur place; USD 24 000 - 25 000; Plein temps

Avantages offerts par ce poste

Medical/Vision, Dental, Retirement

Paid Time Away

Life Insurance and Disability

Résumé du poste

Nordstrom, Inc. is seeking a shop-floor team member to deliver friendly service, handle returns, support order pickup, and process transactions with accuracy. You will mentor new hires on the register and help maintain security and privacy of customer information.

Hours vary including evenings and weekends. You will build relationships with customers and teammates, working across Windows, iOS, and Android devices.

Qualifications

• Strong ability to build relationships with customers, peers, and leaders.
• Proficiency in MS Windows, iOS and Android.
• Clear, effective communication and interpersonal skills.
• Ability to train and deliver POS training to onboarding of new hires.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Physical requirements: continuous movement and lifting up to 25 pounds.

Responsabilités

• Deliver seamless, friendly service by understanding customer needs and owning interactions from start to finish.
• Resolve returns and exchanges or support order and pickup inquiries with empathy and problem-solving.
• Accurately process transactions and ticketing using POS and store systems.
• Build relationships with teammates and contribute to a positive, team-focused environment.
• Protect the security and privacy of customer information and follow compliance standards.

Connaissances

Customer service

POS training

Windows familiarity

IOS/Android

Description du poste

Nordstrom, Inc. is seeking a shop-floor team member to deliver friendly service, handle returns, support order pickup, and process transactions with accuracy. You will mentor new hires on the register and help maintain security and privacy of customer information.

Hours vary including evenings and weekends. You will build relationships with customers and teammates, working across Windows, iOS, and Android devices.