Customer Experience Associate — POS & Service Pro

Nordstrom, Inc.; East Norwalk (CT); Sur place; USD 26 000 - 27 000; Plein temps

Avantages offerts par ce poste

Medical/Vision/Dental

Retirement benefits

Merchandise Discount

Résumé du poste

Nordstrom, Inc. is seeking an energetic team member to provide friendly customer service, resolve returns, support order pickup, and process transactions accurately on the sales floor.

You’ll mentor new associates on the register, build trust with customers and teammates, and contribute to a positive store culture. In this role, you will handle multiple tasks, protect customer data, and promote Nordstrom Loyalty.

Qualifications

• Strong ability to build relationships with customers, peers, and leaders.
• Proficiency in multiple operating systems such as MS Windows, iOS and Android.
• Clear, effective communication and strong interpersonal skills.
• Ability to train and deliver POS/register training to support onboarding of new hires.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Strong ownership, accountability, and follow-through.

Responsabilités

• Deliver seamless, friendly service by understanding customer needs and owning interactions from start to finish, whether resolving returns and exchanges, or supporting order and pickup inquiries
• Troubleshoot and resolve customer concerns with empathy, sound judgment, and a solutions‑focused approach
• Accurately process transactions and ticketing using POS and store systems to support inventory accuracy
• Build relationships with teammates and contribute to a positive, team-focused environment
• Protect the security and privacy of customer information through education, compliance and resolution of issues
• Promote initiatives such as the Nordstrom Loyalty program, along with new tools, software, and services that enhance the customer and employee experience
• Hours vary based on business needs, including evenings and weekends

Connaissances

Customer relationship

POS training

Communication skills

Train new hires on POS

Multitask in fast-paced env

Outils

Windows OS

iOS

Android

Description du poste

Nordstrom, Inc. is seeking an energetic team member to provide friendly customer service, resolve returns, support order pickup, and process transactions accurately on the sales floor.

You’ll mentor new associates on the register, build trust with customers and teammates, and contribute to a positive store culture. In this role, you will handle multiple tasks, protect customer data, and promote Nordstrom Loyalty.