Seasonal Customer Service & POS Specialist

Nordstrom; Troy (MI); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Medical/Vision/Dental

Retirement benefits

Paid Time Away

Life Insurance

Disability insurance

Merchandise discount

EAP resources

Job summary

Nordstrom, Inc. is seeking a customer-focused team member to provide friendly service, handle returns, support order pickup, and process transactions on the sales floor. You will mentor new hires on the register and uphold privacy and security standards.

Hours vary, including evenings and weekends, with opportunities to promote loyalty programs. You will work across multiple store systems and devices, helping customers while maintaining accuracy and a positive team spirit in a fast-paced retail

Qualifications

• Strong ability to build relationships with customers, peers and leaders.
• Clear, effective communication and strong interpersonal skills.
• Ability to train and deliver POS/register training to support onboarding of new hires.

Responsibilities

• Provide friendly service and resolve returns, support order pickup and processing transactions.
• Troubleshoot customer concerns with empathy and sound judgment.
• Accurately process transactions and support inventory accuracy.
• Build relationships with teammates and contribute to a positive, team-focused environment.
• Promote Nordstrom Loyalty program and new tools and services.

Skills

Relationship building

Communication

POS training

Tools

POS systems

Windows

iOS

Android

Job description

Nordstrom, Inc. is seeking a customer-focused team member to provide friendly service, handle returns, support order pickup, and process transactions on the sales floor. You will mentor new hires on the register and uphold privacy and security standards.

Hours vary, including evenings and weekends, with opportunities to promote loyalty programs. You will work across multiple store systems and devices, helping customers while maintaining accuracy and a positive team spirit in a fast-paced retail