Seasonal Customer Experience & POS Specialist

Nordstrom, Inc.; Columbia Township (MO); Sur place; USD 23 000 - 24 000; Plein temps

Avantages offerts par ce poste

Medical/Vision

Dental

Retirement

Paid Time Away

Life Insurance

Disability

Merchandise Discount

EAP Resources

401k

PTO accruals

Holidays

Résumé du poste

Nordstrom, Inc. seeks a customer-focused team member to deliver exceptional service, resolve returns, support order pickup, and process transactions accurately. You will mentor new hires on the register and contribute to a positive, collaborative store environment.

This role emphasizes relationship-building with customers and teammates, proficiency across Windows, iOS, and Android, and a strong sense of ownership to ensure smooth store operations and security of customer data.

Qualifications

• Ability to build relationships with customers, peers, and leaders.
• Proficiency with multiple operating systems: Windows, iOS, Android.
• Clear, effective communication and strong interpersonal skills.
• Ability to train and deliver POS/register training for onboarding of new hires.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Strong ownership, accountability, and follow-through.

Responsabilités

• Deliver seamless, friendly service by understanding customer needs and handling interactions from start to finish.
• Troubleshoot and resolve customer concerns with empathy and sound judgment.
• Accurately process transactions and ticketing using POS and store systems.
• Build relationships with teammates and contribute to a positive team environment.
• Protect the security and privacy of customer information through education and compliance.
• Promote Nordstrom benefits and new tools that enhance customer and employee experience.

Connaissances

Customer service

Relationship building

Clear communication

MS Windows proficiency

iOS & Android proficiency

Onboarding/training

Multitasking

Ownership & accountability

Outils

POS systems

Description du poste

Nordstrom, Inc. seeks a customer-focused team member to deliver exceptional service, resolve returns, support order pickup, and process transactions accurately. You will mentor new hires on the register and contribute to a positive, collaborative store environment.

This role emphasizes relationship-building with customers and teammates, proficiency across Windows, iOS, and Android, and a strong sense of ownership to ensure smooth store operations and security of customer data.