Guest Experience & POS Specialist

Nordstrom, Inc.; California; On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

Medical/Vision, Dental, Retirement

Paid Time Away

Life Insurance

Merchandise Discount

Job summary

Nordstrom, Inc. is seeking a customer-focused team member to deliver friendly service, handle returns, support order pickup, and process transactions on the sales floor.

You will also mentor new employees on the register and POS systems, contributing to a positive, high‑performing store environment. The role requires relationship-building skills, comfort with multiple operating systems, and the ability to train others while maintaining accuracy and efficiency during busy shifts, including

Qualifications

• Excellent customer service and relationship-building skills.
• Clear communication and strong interpersonal abilities.
• Ability to train new hires on POS/register usage and onboarding.

Responsibilities

• Provide friendly service and resolve returns, support order pickup, and process transactions accurately.
• Troubleshoot customer concerns with empathy and solutions-focused approach.
• Train and onboard new hires on registers and POS systems.

Skills

Customer service

Relationship building

Multiplatform tech

POS training

Communication

Time management

Tools

POS systems

MS Windows

iOS

Android

Job description

Nordstrom, Inc. is seeking a customer-focused team member to deliver friendly service, handle returns, support order pickup, and process transactions on the sales floor.

You will also mentor new employees on the register and POS systems, contributing to a positive, high‑performing store environment. The role requires relationship-building skills, comfort with multiple operating systems, and the ability to train others while maintaining accuracy and efficiency during busy shifts, including